Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: 26 February 2026
Company Name: Softrickx
At Softrickx, we strive to provide high-quality digital services and ensure client satisfaction. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be requested.
By engaging our services, you agree to this policy.
1. Project Deposits
A deposit is required before the commencement of any project.
Deposits are non-refundable, as they secure project scheduling and cover initial planning, research, and resource allocation.
2. Cancellation by Client
2.1 Before Work Begins
If cancellation is requested before work has started, a partial refund may be issued at Softrickx’s discretion, excluding administrative or consultation fees.
2.2 After Work Has Started
If the project is canceled after work has begun:
The client must pay for work completed up to the cancellation date.
Any completed milestones are non-refundable.
Deliverables will only be provided once outstanding payments are cleared.
3. Refund Eligibility
Refunds may be considered only under the following circumstances:
Services were not delivered as agreed in the contract.
Project was not initiated within a reasonable time due to Softrickx’s fault.
Refunds will not be provided for:
Change of mind
Business closure or financial difficulties
Delays caused by client non-cooperation
Failure to provide required content or feedback
Dissatisfaction due to subjective preferences after approved revisions
4. Digital Marketing & SEO Services
For ongoing services such as:
SEO
Social Media Management
Paid Advertising
Digital Marketing Campaigns
Payments are generally non-refundable, as work begins immediately and resources are allocated monthly.
Cancellation requires written notice at least [Insert Notice Period – e.g., 15 or 30 days] before the next billing cycle.
5. Subscription & Maintenance Plans
Monthly plans may be canceled with written notice before the next billing date.
No refunds will be issued for partially used billing periods.
6. Chargebacks & Payment Disputes
Clients agree to contact Softrickx directly before initiating chargebacks or payment disputes.
Unauthorized chargebacks may result in:
Immediate suspension of services
Legal recovery of owed amounts
Termination of ongoing projects
7. Force Majeure
Softrickx shall not be held responsible for delays or inability to deliver services due to events beyond reasonable control, including but not limited to natural disasters, government restrictions, or technical outages.
8. How to Request a Cancellation or Refund
All refund or cancellation requests must be submitted in writing to:
Softrickx
Email: info@softrickx.com
Subject Line: Refund/Cancellation Request
Include: Project Name, Invoice Number, Reason for Request
Requests will be reviewed within 7–14 business days.
9. Policy Updates
Softrickx reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on our website with the revised effective date.